The APB opens its new e-office to the general public
Palma de Mallorca
04/09/2015
The APB has opened its new e-office to the general public. This initiative will provide citizens with access to the Port Authority’s services from any electronic device and will enable users to find information, submit applications, lodge appeals, make payments and view notifications quickly and easily.
This new e-office will improve citizen and business accessibility to public services, promoting the use of existing channels as well as creating new ones. In addition, it will also enable the APB’s employees to increase their productivity. This electronic channel offers greater flexibility in terms of opening times, as it is available 24-7, 365 days a year greater proximity as it only requires an internet connection greater efficiency, as the information submitted comes in electronic format and can be responded to in the same way, and greater integration of administrative processes.
The APB Chairman, Alberto Pons, presented this new e-office service on 20th May at the Majorca Chamber of Commerce. One of the speakers at the presentation, which was mainly aimed at the port community in Palma and Alcudia, was Carlos Sánchez, Head of the APB’s Contracts and Management Control Department, who set out the main guidelines and the current status of the main e-government projects underway. The event at the Chamber of Commerce was also attended by Miguel Ángel Fernández, Director of the firm AIX Consulting, who demonstrated the functions, catalogue of procedures and the electronic processes available, which include renewing moorings, satisfaction surveys, the payment of fines, and making complaints and suggestions.
