APB organizes a one-day workshop about quality of public services
Palma de Mallorca
06/11/2015
A one-day workshop about quality of public services has been done at APB headquarters this morning with the purpose to know practical situations about public services’ quality standards. APB holds Institutional Forum of Balearic Islands’ Quality Public Sector coordination, whose primary objectives are on year 2020, target date to consolidate plans for improvements, simplification, efficiency and openness of all Administrations in their services to citizens, called and known as agenda Administration 2020, with an European scope, state and even regional. Present at the event was Mr. Jorge Martín, APB Quality and Innovation Manager and during the workshop, methodology and some practical examples application have been pooled by Jesús Bello and José Manuel Raposo, Strategic coordinator of Administración 2020 and Quality Projects coordinator respectively, both belonging to IECISA (Informática El Corte Inglés). Working day has also served as a way to formalize the signature of accession as members to Quality Forum of companies IECISA and IBERMUTUAMUR and also Antonio Comas and Fernando Monar designation’s as Emeriti Members.
