The APB receives the ISO 9001 quality management AENOR certification
Palma de Mallorca
19/02/2016
The Balearic Island’s Port Authority (APB) has received the ISO 9001 quality seal by AENOR, which certifies that the institution has implemented a quality management system that is committed to continuous improvement. The president of the APB, Joan Gual de Torrella, has received the certification from the president of the Government of the Balearic Islands, Francina Armengol, in an event celebrated at the offices of the APB in Palma and attended by the director of AENOR in the Balearic Islands, Soledad Seisdedos.
At the APB works are done following processes that are continually analysed and revised and that are based on continuous improvement and on offering a better service to the client. These are the main principles of the institution, so the whole staff participates in the procedures. The president of the APB, Joan Gual de Torrella, has stated that ‘the AENOR seal proves that we are offering a good service to the client, but it in turn commits us to keep and improve these quality levels’.
The president of the Government of the Balearic Islands, Francina Armengol, has congratulated the workers of the APB and AENOR on their collaborative work for offering a better service to the citizens. Besides, she has highlighted that the good practices in quality will contribute to a more efficient management that will benefit the whole society.
Likewise, Soledad Seisdedos, on behalf of AENOR, has stated that ‘more than 1 million organisations in the world hold the ISO 9001, which proves that it is a value-adding tool. The certification is a great ally of the Spanish ports, as it supports the improvement of their competence’.
